Hi! If you are reading this, I guess you are an amazing customer of T-Shirt eCommerce. Thank you for choosing us and for being with us. We always wish to help you as best as we could, 24 hours a day, 7 days a week, 52 weeks a year. But that would not be possible due to our limitations.
One such of that is human resources during national holidays like Lunar New Year. It’s the traditional holiday in our country Vietnam, so most of our staff members will have a one week off from 25th January to 1st February as our local labor law suggests. We will try to solve as much of your support ticket as we can, as soon as we can, but we cannot promise much. Some of our supporters will still work during the holiday, but support will not be as efficient as normal day because of a large amount of request from ours 4000 beloved customers.
If anything happens to you during 25th January and 1st February, please:
- Open ticket on our site and wait patiently. Our supporters will try to help in within one business day as usual.
- After 2-3 days, if your ticket hasn’t been replied yet, and if your topic is urgent, please contact firstname.lastname@example.org. We will try to help you.
- After one week, still no replies? Please feel free to contact our team again with a URGENT prefix in your email title, and we will help you out ASAP 🙂
We work hard almost every day, even during Christmas Week and New Year, and THIS IS OUR ONLY HOLIDAYS in a year. Please understand for us. We would very much appreciate that.
Last but not least, HAPPY NEW YEAR! Wish you and your family a joyful and healthy festive season.
In Vietnam, the New year doesn’t truly start at the 1st January, but we only get to the new year once the Lunar New Year comes. This is our national celebration and a tradition that we are proud to keep and preserve.
Thanks you so much!